Customer Relationship Management System (CRM) is a patient relationship management tool, which can improve patient satisfaction through patient data, enhance the reputation and referral among patients, and improve the credibility of the hospital.
After inputting the basic patient information, the system will manage and record the appointment, consultation, collection, guidance, complaints and other information of patients. Patients are more likely to make a successful appointment by attendance information automatically send by the system; the SMS could be customized to meet the individual needs of patients.
With reference to real-time physicians and wards, clinic rooms, operating rooms and other hospital internal situation, the system could help patients to customize reservations. In addition, with the bundling selection of clinic departments, the system can automatically calculate the discounts, improve the treatment rate after consultation.
According to the patient referral map, the hospital could acknowledge referrers for the recommendation to promote more introduction. The system can assist in the hospital management and doctor decision-making by a variety of real-time data statistics.
With the advanced password technology, convenient and modern user interface, in reference to the above functions, the system can achieve different positions with different permissions, to realize systematic management and build an intelligent hospitals.
Our technology can be applied in a wide range of fields including Orthopedic surgery, dermatology, rehabilitation medicine, obstetrics and gynecology and other clinics.